Frequently Asked Questions
Everything you need to know about bringing Batavia style into your home.
What is the typical delivery timeframe for furniture orders?
Most of our handcrafted home pieces are delivered within 7 to 14 business days. Larger furniture items may require scheduled freight delivery, which our logistics team will coordinate with you directly.
Do you offer international shipping for decor items?
Yes, Batavia ships a wide selection of decor and textiles globally. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
How can I track the status of my order?
Once your order departs our warehouse, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your shipment's progress in real-time.
Are Batavia products covered by a warranty?
All Batavia furniture pieces come with a 12-month limited warranty covering manufacturing defects. This ensures your investment is protected against structural issues under normal residential use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger home purchases.